eCommerce Standards and Policies

Description of Products and Services

Madcraft offers comprehensive digital solutions tailored to help businesses grow and thrive online. We specialise in:

• Website Development: Custom, high-performance websites designed for user engagement and scalability.
• Branding: Creation of cohesive brand identities, including logos, brand visuals, and tone of voice.
• Digital Marketing: Strategy-driven SEO, PPC, content creation, and social media services to build your online presence.
• eCommerce Solutions: End-to-end support, from development to scaling sales and conversions.

Each service includes specific, customised deliverables to match client objectives. Our portfolio includes projects for leading brands across diverse industries, demonstrating our commitment to excellence.

Purchase Currency

All prices are displayed in Euro (€), providing clarity for international customers on purchase costs.

Customer Service Contact Information

We value clear communication and are available via multiple contact methods:

• Email: hello@madcraft.co
• Phone: +353 (0)123-4567 (IRE)
• Phone: (267) 692-8207 (USA)
• Live Chat: Accessible during business hours on our website

Our team is here to support you, answer queries, and provide guidance at every project stage.

Fulfilment Policies

• Refund Policy: Refunds are available for specific services, subject to conditions agreed upon in the client contract.
• Project Timeline & Delivery: We provide an estimated timeline at the start of each project, which includes specific deliverables. Any adjustments to timelines are communicated in advance.
• Cancellation Policy: Clients may cancel services within the terms specified in the contract. Fees may apply based on the project phase.

Madcraft is committed to transparent policies that help ensure client satisfaction and smooth project delivery.

Legal or Export Restrictions

Our services comply with international digital content and data export laws. Any limitations specific to your region will be clearly communicated during project scoping.

Privacy Policy

At Madcraft, protecting your privacy is paramount. Our Privacy Policy outlines how we handle, store, and protect your data. We comply with GDPR and other international data privacy standards to ensure your information remains secure.

Business Address

4 Pembroke Street Upper, Dublin 2, D02 VN24, Ireland

100 S Juniper St 3rd Floor, Philadelphia, PA 19107

111 Congress Ave. STE 500, Austin, TX 78701

Our physical addresses establishes trust and credibility for our clients.

Promotion and Discount Terms

Occasionally, we offer limited-time promotions for new clients. Terms and conditions, including eligibility and duration, are clearly displayed with each offer. Please contact our team for details.

Website and Payment Security

Madcraft’s website and payment processing comply with PCI DSS standards to safeguard your financial information. We utilise HTTPS and advanced security protocols to protect your transactions. Your payment data is managed securely in partnership with Stripe, ensuring you have a safe, reliable experience.

Accepted Credit Cards

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Card logos are displayed at checkout to simplify the payment experience for our clients.