Booking Made Brilliant! The App That Keeps Members Moving.

Industry

Health & Fitness

Platform

Flutter

Integrations

PerfectGym

About the Client

Club Towers is a premium health and fitness destination offering members access to world-class facilities, expert trainers, and a wide range of classes and services. With a strong focus on community, convenience, and high-quality experiences, Club Towers continuously invests in digital solutions that enhance how members interact with the club.

To support their growing membership base and modernise their digital touchpoints, Club Towers required a fully featured mobile app that could seamlessly integrate with their existing gym management systems while delivering a smooth, user-friendly experience for members and staff alike.

The Challenge

Club Towers already relied on multiple third-party systems to manage memberships, class bookings, communications, and content. However, these tools were fragmented, leading to a disjointed user experience and increased operational complexity.

Key challenges included:

Providing members with a single, intuitive mobile experience for bookings, memberships, and updates
Real-time integration with Perfect Gym for classes, memberships, and check-ins
Reducing front-desk pressure through mobile check-in and self-service features
Delivering timely communication via push notifications
Surfacing dynamic content such as news, events, and on-demand class videos
Ensuring the platform was scalable, secure, and future-proof

Club Towers needed a solution that would unify these services into one mobile-first ecosystem without compromising performance or reliability.

The Solution

Madcraft partnered with Club Towers to design and develop a custom mobile application that brings all member-facing services into a single, cohesive platform. The app was built with deep integrations into Club Towers’ existing systems, including Perfect Gym, WordPress, and Vimeo, ensuring real-time data synchronisation and minimal operational overhead. From class schedules and bookings to QR-based check-ins and push notifications, every feature was designed to enhance the member experience while simplifying backend management for staff and administrators.

Key Functionality

Member Authentication & Profile Management

Members can securely log in to the app, manage their personal details, and update profile information with ease. Password recovery and validation ensure a smooth and secure onboarding experience.
Class Schedules, Bookings & Waitlists

Live class schedules are pulled directly from the Perfect Gym API, allowing members to browse, filter, and book classes in real time. Availability updates instantly, with automated confirmations, waitlist functionality, and notifications for booking changes.
Membership Management

Members can view their current membership status, entitlements, and expiration details directly within the app. Requests to upgrade or cancel memberships are streamlined through in-app email flows, reducing friction and administrative workload.
Mobile QR Code Check-In

A time-limited QR code enables fast, contactless check-ins at the club. Each QR code is dynamically generated and securely validated to prevent misuse, improving both efficiency and security at entry points.
News & Events Integration

The app integrates with WordPress, allowing Club Towers to publish news, updates, and event information that appears instantly within the app — keeping members informed without manual updates.
On-Demand Class Videos

Through Vimeo API integration, members can access high-quality class videos directly in the app. Adaptive streaming ensures smooth playback across different devices and connection speeds.
Push Notifications

Admins can send real-time push notifications from the dashboard to all users or targeted groups. This enables instant communication for class updates, promotions, or important announcements.
Trainer Profiles & Facility Amenities

Members can browse trainer profiles, view qualifications and specialisations, and explore detailed information about facilities and amenities — enhancing discovery and engagement.
Customer Support & Feedback

An in-app support section provides access to FAQs and feedback submission, integrated with Perfect Gym’s feedback portal. Members receive confirmation upon submission, ensuring a transparent support experience.

A User-Centric Approach

UX and UI decisions were guided by a single principle: making it effortless for members to engage with the club. User-first considerations informed every choice, including clear navigation and logical feature grouping, mobile-first layouts optimised for speed and usability, simple booking flows with real-time feedback, readable presentation of policies, news, and events, and minimal friction for repeat actions like class bookings and check-ins. The result is an app that feels intuitive for new users while remaining powerful and efficient for long-term members.

Why This Approach Worked

By leveraging best-in-class platforms, Perfect Gym, WordPress, and Vimeo, and combining them with a custom-built mobile experience, Club Towers avoided unnecessary reinvention while delivering a fully tailored solution. The architecture prioritises real-time data accuracy, security and performance, ease of maintenance and scalability, and flexibility for future enhancements, ensuring the app can continue to evolve seamlessly alongside Club Towers’ business needs.